We’re here to help

TAROVIA SUPPORT

Write to support@secondwindltd.xyz. Please include Tarovia’s version, your Android version and a short description. You can find your anonymous user ID in Settings. Never send passwords or card details.

Android internal testing

Tarovia is preparing for invitation-only Android internal testing. It is not yet available to install from Google Play. Email support with the Google account you use for Google Play to register your interest. We will confirm access when the internal test is available.

A purchase hasn’t unlocked Pro

Keep the purchase confirmation, check your connection and use Restore purchases. If the store completed payment but confirmation is delayed, retry confirmation rather than purchasing again. Our backend must verify the active entitlement before Pro is enabled.

Cancel or manage a subscription

Open Google Play → profile → Payments & subscriptions → Subscriptions → Tarovia. Uninstalling the app or deleting data does not cancel billing. Refund requests follow Google Play’s policy.

Offline and local journal

The deck, original card meanings, daily draw and journal work offline. AI needs an internet connection. Journal notes stay on the device in this release; uninstalling or clearing data can remove them permanently.

Your reading or AI request failed

Your drawn cards remain available. Retry the same AI request to recover an existing result without consuming another successful-reading allowance. Allowances reset at 00:00 UTC.

Delete your data

Follow the deletion instructions, or contact us if you can no longer open the app.